Once the network has been installed, we can provide on-going help desk support for the equipment. This is done using both remote network access and on-site services.
In the network design phase, features are built into the networks that allow controlled remote access to the network. This remote access is then used during the support phase to monitor the network for operability and performance. If the users are having problems accessing the network, we can login to the network over the Internet. In this fashion, we can check for an active Internet connection and/or proper equipment operation. We can also monitor network utilization and take appropriate steps to ensure that individual users are not monopolizing the network resources.
If required, we can quickly come on-site to handle maintenance functions which may include equipment optimization, updates or repairs. Just give us a call or click on the Contact US link below to let us know if you have questions or if you need on-site support.
Serving clients in Rochester, Stewartville and communities in SE Minnesota for nearly 30 years.